Frequently asked questions
Why is my shipment delayed?
We appreciate your patience and apologize for any delay. While we are still fulfilling orders on time, due to the impact of COVID-19 carriers have experienced some shipping delays. 90% of our deliveries ship via USPS and may be delayed. Keep an eye on your email for delivery updates.
Where is my order confirmation email?
We're sorry for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.
How can I pay for my order?
Yes! I'm Plus currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
How can I check the status of my order?
We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.